Terms of Service

Last updated: 21 October 2026

These terms apply when a business uses Signally. If you have signed a separate written agreement with us, that agreement takes priority wherever it differs.

1. The agreement

These terms are an agreement between Signally, with its registered address at K-703/704, Krish Vatika, Khanpur Khola, Bhiwadi-301019, Distt Alwar, Rajasthan, India (“Signally”, “we”, “us”), and the business that uses Signally (“you”). By using Signally, you confirm that you accept these terms on behalf of your business and are authorised to do so.

2. The service

Signally lets businesses connect their WhatsApp number through the official WhatsApp Business Platform (Cloud API), send and receive messages, send approved template messages, and manage conversations in a shared team inbox, including numbers also used on the WhatsApp Business app (coexistence).

3. Accounts

Signally is for business use. Every user must be at least 18 and act for your business. You are responsible for your users, for keeping sign-in details secure, and for activity in your account.

4. Your responsibilities

You decide whom you message and what you say. You are the Data Fiduciary for your contacts' personal data under the Digital Personal Data Protection Act, 2023. You agree to:

  • obtain any opt-in or consent the law or WhatsApp's policies require before messaging someone, and honour opt-outs promptly;
  • follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's other applicable terms;
  • follow all laws that apply to your business and your messages.

5. Acceptable use

You must not use Signally to send spam or unsolicited messages, send unlawful, deceptive, harassing or infringing content, collect data you are not entitled to, interfere with or probe the security of the service, or access other customers' data.

6. WhatsApp Business Platform

  • You connect your own WhatsApp Business account. Your use of WhatsApp is also governed by Meta's and WhatsApp's terms, which you accept directly with Meta.
  • Meta controls message templates, quality ratings, messaging limits and account status, and may restrict a number or account. We are not responsible for Meta's decisions or for interruptions to Meta's services.
  • Meta charges for some WhatsApp messages. Those charges are billed by Meta or passed through at cost, as set out in your plan.
  • Signally is an independent company. WhatsApp is a trademark of WhatsApp LLC, and Signally is not endorsed by Meta.

7. Fees

Fees, if any, are as set out in your plan or invoice, in Indian rupees unless stated otherwise, with GST and other applicable taxes added.

8. Your data

You own the data you put into Signally. You allow us to process it only to provide, secure and support the service for you, as described in our Privacy Policy. We do not sell it or use it for advertising. How to delete data is explained on our Data Deletion page.

9. Suspension and termination

You may stop using Signally and close your account at any time by emailing us. We may suspend or end access if you seriously breach these terms, break the law, put others or the service at risk, or if Meta requires it. After your account closes, we delete your data within 30 days.

10. Disclaimers

Signally is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not expressly stated in these terms, and we do not guarantee uninterrupted service.

11. Limitation of liability

Neither side is liable for indirect or consequential losses, or for lost profits, revenue or goodwill. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose, except where the law does not allow such a limit.

12. Changes to these terms

We may update these terms. We will change the “Last updated” date above and tell customers about material changes before they take effect.

13. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts that have jurisdiction over our registered address in Rajasthan, India.

14. Contact

Signally
K-703/704, Krish Vatika, Khanpur Khola, Bhiwadi-301019, Distt Alwar, Rajasthan, India
Email: contact@signally.dev
Phone: +91-9560407662